Archive for the ‘LMHC Publications’ Category

Updated Tenant Guides

Tuesday, May 1st, 2012

A Guide to Your Home

If you are an LMHC tenant, we gave you a Tenant Guide when you signed your lease. We recently updated our Tenant Guides, and if you’d like a new copy, see below.

There are two guides – one for apartment buildings, and one for family sites.

Click here to open a PDF of the apartment building Tenant Guide in a new browser window.

Click here to open a PDF of the family site Tenant Guide in a new browser window.

If you would like a hard copy of the new Tenant Guide, you can get one at our office at 379 Dundas Street.

For other LMHC publications, click here.

AODA Accessible Customer Service Standard

Monday, January 2nd, 2012

accessibility

In 2005, the Ontario government passed the Accessbility for Ontarians with Disabilities Act (AODA). This act will make goods, services, places and employment accessible for all Ontarians. The changes required by the act will be rolled out over a number of years.

Accessible Customer Service
Beginning January 1, 2012, LMHC follows the AODA Customer Service Standard.

LMHC Policy
LMHC is committed to providing equal treatment for people with disabilities who use our services. Click here to open our Accessible Customer Service Policy in a new browser window. For more information about our best practices, please contact our office or speak to one of our staff.

Alternate Formats
We have alternate formats of all of our customer service information (forms, letters, etc.), to meet your needs. To make a request for accessible customer service in an alternate format, click here to open a PDF of the request form in a new browser window.

Customer Feedback
We welcome your feedback about the accessibility of our customer service. You can give us feedback by telephone (519-434-2765), fax (519-679-7000), in writing, by email to feedback at lmhc.ca, or in person. Click here to open a PDF of our Customer Feedback Form in a new browser window.

Winter Folks and Facts

Monday, November 28th, 2011

December 2011 Folks and Facts

LMHC publishes a quarterly newsletter for tenants called Folks and Facts.

Click here to open a PDF of the winter issue of Folks and Facts in a new browser window.

For previous issues of Folks and Facts, visit the Folks and Facts page.

Summer Folks and Facts

Wednesday, June 1st, 2011

June 2011 Folks and Facts

LMHC publishes a quarterly newsletter for tenants called Folks and Facts.

Click here to open a PDF of the spring issue of Folks and Facts in a new browser window.

For previous issues of Folks and Facts, visit the Folks and Facts page.

2010-2015 Strategic Plan

Wednesday, January 5th, 2011

LMHC Strategic Plan

In 2010, the LMHC Board of Directors and senior management created a five-year strategic plan for the organization.

Click here to open a PDF of the plan in a new browser window.

Updated LMHC Brochure

Wednesday, January 5th, 2011

LMHC Brochure

We have recently updated our organizational brochure.

Click here to open a PDF of the new LMHC brochure in a new browser window.

Updated LMHC Information Guide

Monday, December 6th, 2010

Information Guide cover

We have recently updated our Information Guide.

Click here to open a PDF of the new Information Guide About Our Services in a new browser window.

Bed Bug Information Guide

Thursday, September 30th, 2010

Bed Bug Information Guide

LMHC has a bed bug information guide for tenants.

Click here to open the PDF in a new browser window.

Other bed bug information can be found here.